Frequently Asked Questions
Q: What makes RPM Citadel different from other property management companies?
A: RPM Citadel provides a full-service, hands-on approach that goes beyond standard property management. We combine owner guarantees with proactive management to maximize returns, minimize vacancy, and protect your investment. Our expertise in real estate development, construction, and property operations allows us to solve complex problems efficiently-giving Orange County property owners a professional, reliable advantage.
Q: How do you screen and place tenants?
A: Every prospective tenant undergoes a thorough, legally compliant screening process, including:
- Credit checks (with tenant consent)
- Rental history verification, including calls to previous landlords
- Employment and income verification (with tenant authorization)
- Criminal background check (California-compliant)
- Identity and documentation verification to prevent application fraud
- Personal and professional references
Our goal is to place reliable, responsible tenants while fully complying with Fair Housing and privacy laws.
Q: What happens if a tenant doesn’t pay rent?
A: We provide rent protection and legal support. If a tenant fails to pay, our team works with licensed California attorneys to follow proper legal procedures, maintain thorough documentation of all communications, and protect the owner’s rights. Our approach is designed to minimize financial risk while remaining fully compliant with California landlord-tenant law, ensuring Orange County owners receive top-level protection.
Q: How is maintenance handled?
A: Maintenance requests are handled promptly and professionally. We work with licensed and trusted vendors, ensure fair pricing, and document all work. Urgent issues are addressed immediately to protect the property and tenant safety.
Q: How do owners stay informed about their property?
A: Owners have 24/7 access to our online portal, including:
- Real-time financial reports
- Maintenance updates
- Tenant communications
- Lease agreements and documents
Q: Can you handle renovations or construction projects?
A: Yes. We oversee repairs, remodeling, and upgrades to enhance property value and ensure code compliance, coordinating licensed professionals where required by California law.
Q: What types of properties and tenancy arrangements do you manage?
A: We manage a wide range of residential properties, including:
- Single-family homes
- Multi-family units (duplexes, triplexes, and larger complexes)
- Condominiums and townhomes
- Investment properties
- Student housing near universities
- Vacation or short-term rentals (where legally permitted)
- Specialty or niche rental properties
We also handle different tenancy arrangements, including long-term leases, month-to-month agreements, and corporate/professional rentals, all while ensuring legal compliance and owner protection.
Q: How do you handle legal and regulatory compliance?
A: We stay current on local, state, and federal laws, including Fair Housing and landlord-tenant regulations. All leases, notices, and procedures are fully compliant, protecting both owners and tenants.
Q: What is your fee structure?
A: Our fees are transparent and competitive, tailored to each property. They cover tenant placement, ongoing management, rent collection, maintenance coordination, and financial reporting. Additional services, such as renovations or specialized vendor coordination, are provided at market rates with owner approval.
Q: How do you maximize rental income for owners?
A: We conduct market analysis, implement effective marketing, and ensure units are rent-ready. Our goal is to minimize vacancies and maximize returns.
Q: How quickly can you fill a vacant unit?
A: Timelines depend on property type, market conditions, and unit readiness. We aim for fast, efficient placement through professional marketing, showings, and tenant screening, giving Orange County owners a competitive advantage.
Q: Do you manage properties in HOAs?
A: Yes. For properties located in HOAs, we ensure compliance with all association rules and regulations while managing the property efficiently and professionally.
